The Willows at Port Capital

I want to say I love this community Mrs. Watson is so sweet and helpful to me get this apartment. I know she is a very busy lady she the only one in office. I am happy to be living here willow apartment can't want to start family in near future. The maintenance guy Aron is amazing as well . Any issue with my apartment Aaron fix it right away. The also improving the safely in this community which make me more safe living here. It I move in in August 2024.

I absolutely love my place for me and my children, the small things that I did have any issues with was addressed quickly. I’m thankful for the Manager that works the office. A lot of people don’t understand, she is by herself most of the time and gets back to people as fast and promptly as she possibly can. As I myself working in an office job somewhere and completely understand when you have 1 million things To do and several people trying to contact you at once , your only one person, She is dedicated to port capitol and is A very kind person

If I could give 0 stars I would! They change management like socks with no notice to residents. Office is never open or they’ll put a notice to not disturb. Don’t bother calling or emailing you’ll never get a response. They do nothing nice for residents but yet always require so much. They put notices on your door everyday that are written very unprofessionally. New leasing manager yells & threatens children. Neighborhood is never clean & parking can be ridiculous. And they can increase your rent every year. This complex is a joke. Ever since the last manager and maintenance left a lot has gone down hill.

I’ve had 2 attempts on reaching out and 2 attempts on leaving a voicemail. I tried also sending a message for them to get back to me. I went to the office and it had a were away sign. It just potentially poses a red flag to potential tenants because there’s no sense of urgency to get back to them.

I got denied for an apartment but Kedra was still very helpful respectful and friendly. She explained everything I needed to work on in order to make my application more appealing. I really appreciate her taking the time to help me and listen to my needs. I hope I can reapply soon and get approved. Despite my experience I would still recommend the complex to others based on their great customer service.