Keystone Real Estate

I'm sure they have better properties but what keystone considered move in ready is a million dead cockroach organs, they fall into my toaster! So fun lol..not. idk how many times ive gone without food because dead roaches fell on my food. William could have at least put in cupboards that aren't dilapidated, hot glued together, and full of roach carcasses. Also at the time I had a concussion, brain damage TBI, and high grade precancerous surgery removal and no income, otherwise I would have moved immediately. I have 16 more disgusting photos I decided 32 was maybe too much! 😅

I'm an owner, who works with multiple property managers across the state. William with Keystone sets the bar from which i measure other property managers to. He's a seasoned, savvy, pragmatic problem solver. No tenant is going to pull the wool over his eyes, or BS him. When a problem pops up, and he calls me, he is already several steps ahead on having thought through the different ways to approach it, and knows what the best way to do so is. I sleep better at and am more open to continued investing in the Eugene/ Springfield market knowing my properties are entrusted with him.

After trying several property management companies we settled on keystone. They are fair in price on the management side and on the service side. I don’t feel like I get a boosted price on every transaction which I felt like I had with prior companies. Will, the owner/manager has worked hard to figure out solutions to challenges we have. The other thing that I like is that I have a single point of contact and don’t continuously get shuffled around. Thank you Keystone!!

I’ve read some of these reviews and I want to say that my experience as an owner has been that they do care and they do their best to take care of problems. They are responsive, especially William. I’ve never had an another property manager so I really can’t compare some things.

I would not recommend these people. The trailer park Power box catch the Electrical cords on fire and then they have the owner come out and splice the cord Who isn’t even an electrician or an RV electrician Which in result blew the panel box inside the trailer. When we spoke with them about what had occurred, they denied everything and refused to help. We informed them that we needed power because the young lady was pregnant!!! Then in less than a week They gave them an eviction Notice!!!! So update it is December 12, 2025. These kids moved out October 14 ,2025 They called the management about their deposit of $600 This management made up a bunch of stuff To keep their deposit. and only sent him $35 For their deposit. Keystone real estate management is the biggest ripoff place that I ha