Willow Pond

I have lived here for almost a decade and in each building except C. The office team are really kind, genuinely care, and are on top of things. They try to encourage engagement between residents through events. The shared spaces are kept up as fast as they can. Some residents aren't the most considerate with maintaining shared spaces, but that's just humanity. I will say that I really like the diversity of residents. One dude and I work on our languages - me spanish and him english - every time we see each other on the elevator. So a lot of friendly people, but it's also very easy to keep to yourself if you prefer. Lastly, the maintenance team is top notch! Any time I have a concern, the next day it's fixed and they are friendly/kind. Every time I'm not surprised but always amazed at their

This apartment complex is one of the most unprofessional places I’ve ever dealt with. The staff is rude, disrespectful, and shows no concern for their residents. They constantly add unfair and unnecessary charges, and when you try to question them, they threaten to send the bill to collections, putting your rental history and future housing at risk. Their explanations for the charges never make sense, and they refuse to take responsibility. They claim to invite you to the office to “discuss” issues, but once you’re there, they don’t listen or give you a chance to speak. The way they treat people of color is especially disappointing and unfair. It’s clear they take advantage of tenants instead of helping them. Save yourself the trouble this place is not worth your time, money, or peace of m

Please do not waste your time or money here. I lived here for years. They are run by management that is only out to make a profit from you. They will charge ridiculously high rates for any and everything. They will increase rent every year. They will charge you even when they run the wrong cards. They will charge you thousands when you try to move out (even at the end of your lease). They are out to exploit and take advantage just because they can. My warning, you will end up losing much more money than it's worth by moving here. Turn away.Also the staff are really rude disrespectful and unprofessional.

I do not recommend living here. Even after paying my rent and moving out, they charged me double fees with no explanation. Management ignores emails and phone calls and is unprofessional in their communication. Their treatment of people of color is concerning, and overall, dealing with them was frustrating and disrespectful.

I have lived at this location for almost two years now. From my first meeting with Josh at the office I have never had any issue with the staff or the building. Erica and Ryan are easy to work with, the Maintenace requests are responded to promptly and by personable professionals. Even this week I had a small issue with my heat, I put in a request and Maintenance was at my place within an hour to resolve the issue. I full plan on resigning my Lease. The building is secure, clean, residents are polite and the staff is excellent at their respective jobs. I absolutely recommend living here.