Prairie Lake Estates

Tara at Prairie Lake Estates has been absolutely wonderful to work with. She is incredibly responsive, helpful, and genuinely kind. The complex itself is very nice, and Tara was extremely detailed and thorough with all documentation, which made everything clear and easy to understand. She truly made the entire process smooth and stress-free. I really appreciate how attentive and supportive she has been. It’s rare to find a property manager who cares. Highly recommend!

Initially, the service was good, but here are the problems we encountered: 1. **Air Conditioning:** The AC didn’t cool the house effectively. If you wanted a second one to actually cool the house you had to buy it yourself. To make matters worse, our AC didn’t work at all. They claimed it was fine because it was blowing air out, but we informed them that it was leaking. They finally fixed it, but it was covered in mold and slime. 2. **Unethical Entry:** They entered our property without giving us any notice multiple times, which is unethical. 3. **Appliance Repairs:** Our dishwasher and garbage disposal both needed to be replaced within months of each other due to leaks. 4. **Unusable Bathroom Faucet:** Our second bathroom faucet was unusable for a while because the water sounded like

I lived at Prairie Lake Estates for a little over 6 years and I am only leaving to go to a retirement community. Great place to live…secure and quiet. The Maintenance people were quick to respond and Sarah was great at getting back to me when I had questions and especially helpful during the move out process.

Overall, not a great place to rent. When we first moved in they admitted they didn't get to check the unit or anything so we had a broken dishwasher, a broken AC unit, our washing machine has broken twice. During the summer the unit is unbearably hot. They only have one sleeve unit that has to run at full blast 24/7 to even come close to cooling the unit and even then the bedroom is still incredibly hot. We told them our AC wasn't cooling enough and they refused to do anything about it. After another month of complaining they finally looked at the unit and took it apart and it was covered in slime and residue and it was just disgusting. When they brought the unit back we asked if they could just place it in the bedrooms vacant AC spot and they said no we would have to purchase our own AC

Tara O. Is the best property manager I've ever had at any apartment I've rented. She has improved this place so much.