Laurel Grove by Trion Living

The communication from the leasing office is terrible. It’s extremely difficult to reach anyone—they’re rarely in the office, and when they are, they don’t answer calls or respond to emails. Residents shouldn’t have to chase down staff just to get basic questions answered. On top of that, the team is very unprofessional and shows little responsibility or accountability. This level of service is unacceptable for a property that expects rent to be paid on time every month. Management seriously needs to address the issues with the leasing office staff.

I would give these folks a 0 star if I could. Domonique Brooks and Yuri are awful managers. Nothing in the apartment work, a/c unit was out the entirety of my lease, swimming pool stay broke and green. Maintenance guys are not certified to do basic repairs and they will enter your apartment without consent or notice. They also be stealing. Don’t waste your time or money applying i promise these are the worst apartments I ever lived in. They will wrongfully evict you if you choose to report them to Lancaster code and compliance or the apartment authority.

If I could give it negative stars I would I’ve been having problems with this apartment since the day I moved in. The unit was not move-in ready there were holes in the walls from old pipe leaks, and it was clear repairs had been rushed or left unfinished. The AC hasn’t worked properly since day one. Maintenance has come out multiple times, and we were eventually given a small window unit that only cools the living room, while the bedrooms stay unbearably hot. They promised to order a new AC unit and said it would take 10 days it’s now been well past 10 days, and nothing has been fixed or updated. I have a child, and we’re expected to live in these conditions with no working central AC in the middle of the summer. I’ve asked to be moved to another unit or receive a rent deduction, but s

Worst apartments ever . Apt was not move in ready , it was extremely filthy after they said it was clean . Trash from previous tenants , covered in tons of dead and alive roaches . Things are already falling apart and having major issues the first few weeks . Management has poor communication. You don’t know what unit you will receive until signing day because they decided to change units on the day you get your keys . They didn’t even have units available to do a walk through . The appliances are extremely OLD and filthy and not shown on the various photos they have . The units are constantly having water cut offs. DONT MOVE HERE IF YOU CAN AVOID IT !!!!

I was given a tour by Brittany Cox. She had a great attitude and sweet personality. She was very knowledgeable in answering my questions. After leaving I had a few more questions so I called back. She has great customer service skills and answered all of my questions. She is a very polite young lady.