Helix 24

Helix 24 is such a great place to live! I have been here for a little while and have had such a great experience. The community is great and the staff and management is very helpful and responsive. I love the property and the apartments are super nice and have plenty of space. Overall a great community. Ella and Zoey both work at the office and have been so incredibly helpful and kind with any questions and always go above and beyond when assisting questions I have!

Don't live here. Live anywhere else. It might be better to have a three hour commute to KU then to live here. The entire complex smells of trash because they insist on enforcing a trash valet service that is terrible. When I moved in my bed was broken, the maintenance worker said they might replace it but probably not. They didn't replace the bed. My second year here the bed sliced my hand open and then suddenly the same day they replaced the bed. They always had the ability to do the right thing but won't until it becomes problematic. They constantly send out passive aggressive emails about what residents are doing incorrectly but with no proof of who the actual violators are. You have a noise complaint against you and you ask well what proof do you have, oh we have no proof just someone

My experience at Helix is that you get what you pay for. The worst incident is that we noticed a bad smell that we could only describe like death coming from our dryer, maintenance came 5+ times, and tried to tell us at first that there was dog food stuffed in the dryer outlet. After we requested they come back multiple times, they found a dead bird in our dryer. We have had many other maintenance issues including mold in the bathrooms being painted over, water leaking out of the ceiling, and the staff coming in unannounced. They claim that they send emails before entering the unit, but that is only the case about half of the time. There are also very frequent wifi outages, which is not the fault of Helix, but it is their responsibility to find a better service if it is constantly going o

Absolutely little to no intercommunication between staff and management making processes extremely long and difficult. If you have an issue on the weekend, you are SOL. Security is nice except you have to call yourself cause no apt. staff will be available.

where do i even start. it’s decent for the price and amenities at first glance but there are SO MANY PROBLEMS. 1. first of all, THE POOL STILL ISNT OPEN. we are 16 days into june and the pool has not been open for a single day this summer. i have lived here for almost a year and have never stepped foot in the pool. they sent a message to everyone about 2.5 weeks ago saying the pool would be open soon. when i followed up last week, they said it would be open by the weekend. it is now monday and surprise! the pool is still closed. it’s very frustrating when they are advertising a pool and we are paying to have a pool but just don’t! 2. i was shocked when i found out management and literally whoever else will come and go from your personal space as they please. very uncomfortable and it feels