Gross Residential

One star because zero isn’t an option. I’m leaving this review so the next renter knows what to expect. My signed lease at Alcott Eastpointe requires 30 days’ notice to vacate. It does not say I’ll be charged an additional month of rent for giving less than 30 days. Despite that, management told me they’d add a full extra month to my final bill. That’s not how contracts work. If a fee or penalty isn’t in the lease, you don’t get to invent it later. What I experienced: Surprise billing: An add-on fee not stated in the lease. Shaky “policies”: Rules appear after the fact, never in writing up front. Communication gaps: Slow, inconsistent responses while the meter magically runs. Advice to future tenants: Read the lease like a lawyer. If a fee isn’t written, it isn’t owed. Send your notice

I’d like to start off by saying not everyone that I have been introduced to is bad that being said I have had the pleasure of visiting several of gross properties some of them indoors some of them outdoors the ones that I visited indoors I can say is a bad reflection on the property managers And sometimes the maintenance crew of those specific buildings. I’ve never been to a place where they ask me for my ID give me a map and a key to go view the property alone. In my opinion that’s when the property manager has the opportunity to sell the property. Tell them all the good things they provide. That gives you a chance as a consumer to express what you find wrong with the property at that time. Secondly, the hallways literally smell horrible. No kind of cleaning going on in them that it seems

I have lived at multiple Gross Residential properties for years and all of the managers I have interacted with have been wonderful, courteous and up front about renewal costs, maintenance expectations and their communities. I have heard some serious horror stories about other management companies charging an arm and a leg at renewal, or failing to work on maintenance of the buildings to the extreme, and yet I have been blessed with a peaceful experience at Deer Creek Apartments and where I am now.

I would advise against renting from any of their properties as they do not act in good faith in their agreements and they do not follow up on requests in a timely fashion. One of their lease agreements is worded so that any deposit you give, which you need to provide upon applying, is forfeited after three days if you decide to cancel your application. They denied my application the day after I applied over the phone, and had to be pressured to provide physical documentation as proof of my denial. I've already disputed the charge as they've decided to not confirm in writing that I would get my deposit and will pursue further legal action as necessary should that full deposit amount not be provided either as a charge back or mailed check to the correct return address.

Look at these reviews! Gross Residential is the worst property management company I’ve ever had the misfortune of dealing with. They are completely unprofessional, unresponsive, and downright disrespectful to their tenants. My experience with them while living at Spruce Run was an absolute nightmare, and their so-called ‘customer service’ was nonexistent. Ed, in particular, was shockingly rude and dismissive when I raised serious concerns as a paying customer. Instead of addressing the issues with empathy or professionalism, he treated me with blatant disrespect, as if my concerns were an inconvenience to him. This is a company that clearly does not care about its tenants, only about collecting rent. Their properties are poorly maintained, their staff is invasive, and any complaints are ei