The Highlands

I submitted a maintenance request for my water heater today, and the maintenance team responded to the issue and had it fixed in less than 30 minutes after I reported the issue. They are consistently efficient and professional with any issues I have had. They are the unsung heroes of the Highlands and a huge reason why I’ve enjoyed living there for 4 years now.

The staff here is really great! Lived here for over two years. When it was time to downsize I didn’t want to leave and they were very accommodating in finding the right 1 bed 1 bath.

5 stars for the amenities, responsiveness of maintenance and overall condition of the complex. 1 star for the ridiculous fees they charge you. We went in with another family for a 2bd for WSU students and both parents had to apply, pay application fees, and the security deposit. Across the street I went in on my own and wasn't charged all those fees or the deposit. We had hoped to replace the other family on the lease and was told I'd have to apply again and pay the fee again - unbelievable. I continued to struggle with our leasing agent as well. She seemed very junior and brought more attitude than kindness. In the end we weren't able to find a good replacement roommate and missed the deadline to give notice by a few days and was charged $600+. They were still able to turn the place and

The maintenance team did a great job fixing our heater. As soon as I logged a request the team came home and fixed the issue.

I want to thank Tim and the maintenance staff for always being on top of their game. Whatever something needs to be addressed they're always there quickly and efficiently. I've been living here at the Highlands for almost a year and of all the places I've lived in my life, this is one of the best! Thanks so much for all that you do to make the Highlands feel like home.