The Arch at Troy

My overall experience here was overwhelming with a few low expectations. The service was polite and friendly, however some changes around here can be done. The pool was closed down for the rest of the summer and fall and I was told that it was going to be a fixed, however no changes have been made. When I first walked into my apartment, it wasn’t as bad as the other complaints were, however my space was not prepared. Trash was left inside cupboards and all around the inside and outside of the apartment. I told them over the phone to not give me specific roommates along with roommates that are connected with the other roommates and I had to live with one of them and she was a complete nightmare to live with and on top of that, within the next few months, my rent randomly went up by $100,

The Arch Apartments: A Move-In Nightmare Calling my nephew's move-in experience at The Arch apartments "disgusting" is a vast understatement. The filth was beyond comprehension: stove caked in grime, floors coated in a sticky film, fridge and microwave teeming with unknown substances, cupboards lined with a layer of dust and neglect. The stench was unbearable. I understand that tenants can leave units in terrible condition, but it's the Arch's responsibility to ensure units are cleaned and repaired between occupants. We were told there's a two-week turnover period for exactly this. Clearly, that didn't happen. Adding insult to injury, some of the furnished furniture was broken, and the pool resembled a stagnant swamp. The entire experience was utterly appalling and unacceptable. The Ar

Beware stay away. This is the worst apartment complex on planet earth. I have been contemplating on doing this review. I have read several reviews several answers from the owner. I have a student there at the apartment complex and he has told me on several occasions that the office staff offers free food for a Google review every answer from the owner where they say they do not offer and send us for reviews. They’re lying when we moved in at the beginning of this semester. My son‘s apartment was in inhabitable. There was no furniture in a furnished department. The toilet wasn’t even bolted to the floor. We have spoken to the portfolio manager from corporate the day of move-in. He assured us that if we ever have any concerns to just emailed him, he even gave us his phone number well since m

The maintenance team leader John is amazing! He has done everything to fix my issues I’ve had with my apartment! He is so wonderful !!!

I wouldn’t recommend the Arch to a dog let alone a person. My air was broken for over a month, and they gave me the run around about getting it fixed. I didn’t have hot water for a week. They shut the water off completely for 24hrs due to a pipe being busted. Management is unprofessional, and they rarely reply to emails or speak with residents concerning issues that we are having in our unit. It is ran mostly by college students who try their best to accommodate residents, but often come up short due to management. Their maintenance team ONLY consists of college students who lack the experience to fix issues that occur in different units. The outside area is surrounded by garbage, they expect us to use old appliances that are rusted, my sister’s floor had holes in them that they refuse to