Step 2 LLC Property Management & Maintenance

I’ve had a great experience with Step 2 LLC. The team is professional, responsive, and always willing to help. I truly appreciate their dedication and would recommend them to anyone looking for reliable property management.

I’ve been a tenant for a few months now and I’ve been very pleased with how smooth and professional everyone is. Whenever I need any maintenance done or checked on it’s not a hassle and is done quickly, even simple questions I need answers too are responded to asap. They really are a great team and glad I found them. Big thanks for all the help.

I've been working with Steve for over a year now. He's currently managing two multi-family properties for me with a third one coming hopefully next year. Steve's been amazing to work with. He's honest, trustworthy, and knows the local housing market. He's constantly looking on how to save me money, and increase my profits. He's done this successfully over the last year. For a small investor like me this is huge. He's instrumental in helping find quality tenants in order to avoid headaches in the future. Steve always listens to my questions no matter how many times i ask or how ridiculous they may be and always replies with respect, is courteous and professional. I live out of state but working with Steve has been the best thing to happen to me since I started investing in the Clevela

I'm an out of state investor. I've encountered some unpleasant experiences with a couple PMs in Cleveland. Right when I was about to exit the Cleveland market, I found Steve. I had a messy situation with a trouble tenant. Steve listened to both my story and the tenant's. I could tell Steve did not take either side, instead, he did his own due-diligence and verified everything himself. Unlike other PMs I've worked with in Cleveland, his advice for me and his action really do focus on long term profits for both of us instead of focusing on his short term profit. Steve is very responsive and hardworking. Highly recommended!

Multiple issues with Steve, worst year and half rental experience. First off, over paid for rent and had a premium added per month due to owning a dog. Would not respond to any messages. Had to team up with other tenants to get a hold of him. Grass, yard, and driveway unkempt. We were left with sewage water and other tenants poop on our hallway, closet, and living room carpet after our toilet and shower flooded for over a month straight. When asked, Steve gave no timeline and took over 6 WEEKS for someone to get sent out. Was told not to flush often and take less than 5 minute showers. The place smelled awful from sewage water seeping into the carpet along with the smell of smoke from other tenants. We were forced to move due to uninhabitable living conditions that was deemed unhealthy to