Prosper Madison Oaks Apartments

5-Month Review (Originally 5 Stars → Now 1 Star) I moved in on June 20, 2025. For the first couple of months the building was still fairly new and sparsely occupied, so everything felt calm and promising (aside from some initial account/insurance hiccups that were eventually resolved by the leasing team). Unfortunately, over the past 2–3 months my experience has changed dramatically for the worse: • Persistent trash odors in the hallways – even after the trash is collected, a strong, lingering smell remains in the common areas. • Constant, excessive noise from the unit above – heavy footsteps, banging, and other loud disturbances day and night, far beyond normal living sounds. • Regular police presence – officers are called to the property every few nights (often late), which adds to

I had the best experience touring these apartments and had to leave a review! A special shout out to Cedrice for being so kind, personable, and professional throughout the entire process. During my tour, she answered all of my questions thoroughly and made the application process smooth and stress free. Everyone else I interacted with was also incredibly friendly and welcoming, which made the experience even better. She truly made this a great experience overall.

Currently live here and it is a NIGHTMARE. Leasing office is beyond incompetent, and there are so many issues with the property/unit. PLEASE read if you’re looking at renting here. Even under the previous Robert management, nothing got done. I have had to go into the physical office every month because our posted rent is wrong every month despite them promising to fix it for the next month. I usually work the exact hours the office is open, so when I try to call at work to fix the rent so i can pay it, i’m met with voicemail. Then, they post a letter on our door, threatening eviction for nonpayment, WHEN THE AMOUNT THEY'RE ASKING FOR IS TOO MUCH. Residents are allowed to smoke in units with no backlash, even when I have given the leasing office the exact unit the smoke is coming from. I a

Jasmine the leasing agent was amazing, she was so knowledgeable and super welcoming. We toured two units and feel in love. Looking forward to completing the leasing process and moving in the first of the year. 10/10 would recommend!

I would say living at The Robert is okay… I wouldn't necessarily call it “luxury living.” The staff 100% has some aspects to address within themselves. 1. Lack of communication with residents. As you can see, a trending topic within these reviews, The Robert staff has an issue answering phones. Whichever staff member that is replying to every review with their phone number: Why are you repeatedly suggesting a line of communication that is ineffective? I’m not sure if there are various hours throughout the day that the leasing office is empty, or if staff members just enjoy the ringtone, but residents: you may receive a quicker response via snail mail. 2. Lack of communication amongst staff. If you have any concern that you need to address with the staff, and the rare occasion they do answe