Newrez LLC

**Repeated Mistakes** Google reviews should allow negative star ratings when warranted. Unfortunately, my experience with this company has been extremely disappointing, particularly in their handling of my mortgage and escrow account. After numerous phone calls and written requests, I was eventually able to have my escrow account removed. However, this process exposed significant issues in how my account was managed. From the beginning, I have personally managed my homeowner’s insurance—this has been the case since 2023. Despite this, the company unexpectedly contacted my insurance agent to request verification. They received a statement that clearly indicated **“THIS IS NOT A BILL”** and confirmed that the *homeowner manages the account*. Apparently, this documentation was not sufficien

I am thrilled to share my experience with James and his incredible team. As a first-time homebuyer, I was nervous about the process, but James guided me every step of the way. His deep ties to our community made a significant difference; it felt great working with someone who truly understands our local market. James was always available to answer my questions and provided valuable insights that made the lending process. Thanks to him and his team, I was able to cross the finish line and purchase my first home. I highly recommend James for anyone looking for a knowledgeable and supportive mortgage lender!

Doesn't reply to emails. I sent all of my info to the sales manager weeks ago. Sent a follow up email a week later. Zero communication. Don't trust this company with your financial info.

Newrez team and Andrew specifically were extremely easy to work with, professional, always on top of things and going the extra mile to make sure everything came together as expected. Will look forward to continuing to work with Andrew and his team in the future!

My mortgage was transferred to Newrez. Predatory refi mailers, customer service is shockingly elusive. Chat hours are Eastern time zone