IMT Pleasant Hill

This review is long overdue, been here for several months now. I wanted to write about the great onboarding process with Katrina J. She answered all of our questions (and we had plenty). We also have received exemplary maintenance services from Roel and Jose. They answered our maintenance requests same day, which we appreciated greatly. They fixed our overfrosted freezer and stuck door lock, respectively. The portal is easy to use to pay rent and you can email or walk into their office if you ha e any questions or issues

In December 2025, I toured IMT Pleasant Hill and had a very positive experience. The leasing agent, Katrina, was exceptionally helpful and welcoming. Her service stood out, as I have rarely encountered such a warm and inviting atmosphere during a property tour. I am seriously considering IMT Pleasant Hill as my future home.

We lived here for 6 years—always paid rent on time, kept to ourselves, and treated the property with care. But since the new management took over, things have gone downhill fast. Crime has increased, and management does nothing. On 09/24, our car tires were stolen on the property, along with two other cars. We later found out this had happened three times before, and yet management never informed or warned any residents—no communication, no accountability. We only complained when it truly mattered, and now it feels like we’re being retaliated against. Multiple maintenance staff told us we wouldn’t be charged for carpet replacement since we lived here over 5 years—but after moving out, we were still charged. It feels unfair and personal. We’re heartbroken to leave a place we once loved,

Huge shoutout to Mele, Katrina, Rafael, Jose, and Rowell for making this moving experience as welcoming, supportive, and stress-free as possible for us. We feel a huge sense of gratitude as this team provided us with all the best service possible to ensure we had everything ready to go for move-in day. If you’re looking for an affordable and ideally located apartment complex in the East Bay then IMT Pleasant Hill is for you.

We scheduled a self-guided tour at IMT Apartments and the experience was extremely disappointing. When we arrived, the lock system didn’t work, it kept saying “lock not available” even though our phone’s location was on and showing us at the door. We tried multiple times, even on different phones, and it never worked. A leasing agent (a blonde woman who seemed to be in charge) saw us struggling and, instead of helping, told us “sorry, I can’t” because she had to leave to pick up her granddaughter. About five minutes later she came back out, handed us a paper with a business card, and repeated that she couldn’t help. We spent 30 minutes trying to get in with no success. When we were finally leaving, she came out again and admitted she had a key but still refused to let us in, saying she di