Dunlap Lilley Properties

Residing in a property managed by Dunlap Lilley was the worst living experience I have had throughout my time as a renter. Although the company may not have been responsible for fixing all of the problems I endured living at this home, their job was to at least make the tenant feel heard and safe. This was never experienced. Some of the standout problems experienced living in a Dunlap Lilley property on Edwards St. in Chapel Hill: - Within the first week of living at the home, the upstairs bathroom flooded due to a broken toilet, which leaked through the ceiling and onto our TV in the living room. Their response to the maintenance request was "are you sure?" This was followed by a $300 water bill that month. We were able to combat the bill once the toilet was fixed but it was a very frust

Dunlap Lilley has provided the best landlords that I have had experienced. When our fridge stopped working, they immediately replaced it with a brand new one. Any maintenance issues we ever had were solved in a super timely and effective manner. Also they were super amicable and flexible, and just all around a pleasant company to rent from. Would highly recommend to anyone.

Dunlap Lilley Properties has managed my rental apartments and houses for close to 30 years. They keep the properties rented with really good tenants and have the resources to keep the properties maintained, in good working order and attractive. They communicate any concerns and work with us and the tenants to resolve any problems promptly and fairly. In response to our concerns in the past, they have significantly upgraded their accounting and reporting systems within the last couple of years including paperless and online reports and inquiries.

Update: a week later and they are still not done. Cut down a huge tree today and just left it lying in the middle of our driveway where nobody can drive in and out I live next to a house that this place manages. They forced us to move our cars for 2 days because they were trimming trees that were barely on our property and then wasn’t finished after 2 days and left limbs all over our property where we couldn’t park our cars. I called the office and the guy just said he would tell them to move them and did not apologize and just hung up abruptly. Extremely rude and inconsiderate because it is impossible to find free parking in chapel hill but the tree guys were yelling at us to move. I can’t imagine how they treat their tenants

My apartment-mate and I received all of our security deposit back without any trouble. Whenever we had a problem with the apartment the people at Dunlap Lilley always made sure it was fixed properly and swiftly. Overall it was a great renting experience and Jim Lilley is a very helpful and understanding guy!