Compass Heights Apartments

My wife and I are renting apartments for our mothers here. The process of finding them a place was excruciating until we randomly stopped in a had a talk with Savannah at the apartment office. She absolutely sold us on Compass Heights that afternoon. I can't tell you what a pleasant experience it's been to work with these folks. Between her and Laurel it's been a very very smooth transition. I could go on and on about the community activities, the remodels, the location, the price, but what you should really do is just go talk to them. Savannah and Laurel seem to genuinely enjoy what they're doing and working with the residents. Over the last few days we've had a chance to talk to some of our mothers' neighbors and they have a glowing opinion of the facility and the people that run it and

I would give negative stars if I could. I was optimistic when I first moved in. I have lived at the Ridgeside Apartments (or now Compass Heights) since June 2024. Where do I begin? This is a long read. This complex has been taken over by new ownership, but I have had issues from the beginning. My shower faucet leaked until December. I put in five maintenance requests, to which maintenance would come and proceed to not fix the issue and leave. The only reason I believe it was finally fixed only because my heat went out. The new owners did this fun thing were we didn't have 24 hour or on-site maintenance for months. So, when my heat went out, on a night where it was below freezing temperatures, I couldn't get in touch with anyone to fix it. In response to this, the lack of fixing my faucet

Moving in was a breeze! Laurel in the leasing office was so kind and made everything simple and stress-free. She’s been incredibly helpful and welcoming since day one. My only issue so far has been the water heater.. it’s not holding hot water for very long, as it’s over 25 years old but maintenance has been notified. Otherwise, everything has been great so far! Will update!

I am so happy this complex was bought by Compass Management Group! These apartments are old and have not been kept up the way they should have been, by previous property management companies/owners. I had an issue with my bathtub tiles and John and Montez were amazing throughout the process. They went way above and beyond helping me, as I'm recovering from hip replacement surgery. Not a complaint was uttered when they had to help getting things out of the tub and bathroom (things I would've done, but couldn't), they cleaned as they went and never left a mess. Everything that needed fixing was handled quickly and correctly, something that has not happened with previous management/maintenance. I know they're just doing the job they're paid to do, but they are both amazing and deserve a huge

Best management I have ever dealt with. Friendly and understanding!! It’s a very diverse community! I have absolutely nothing bad to say….positive only!! Savannah and Laurel are super sweet and very easy to talk to!!