Ascent at Sugarhouse Cove Apartments

This is the shadiest most disgusting establishment I have ever encountered in my life. Room flooded twice with sewage, took a month both times to come fix it. Somebody smashed my bedroom window in, no action taken. There was no compensation offered for the flooding (which had me displaced into my living room for a collective 2 months), I had to BEG for HALF A MONTHS RENT. These people will never come make repairs, they don’t care about you at all. This place is dangerous and gross and the management is DESPICABLE. I moved out in APRIL, and today I got a call from a debt collector saying I owe money to the complex for cleaning fees (which we were NEVER notified of!) the debt was also only in my name, not even my roommates, which I suspect was retaliatory because I made them compensate me fo

SCAM!!! I’ve lived here for about 5 months, A couple months after moving in my roommate and I started receiving messages from Shannon saying we do not have certain utilities when we were never told we needed them. After straightening that all out and getting everything in our name (which we originally had to do in the first place to even sign the lease) they then charged us with a penalty fee regarding our utilities saying they were never in service at all and they have no proof of it. After providing proof multiple times of active accounts they still proceeded to charge us fees until one day I come home to an eviction notice. Originally they said the fees for the utilities would be about $200. Then $500, then $750 all the way up to $1,200. I talked to Shannon who I again showed proof of a

I’ll do two stars mainly because this was my home for close to 3 years and it was a roof over my head. Other than that, this honestly was one of the worst apartments I had lived in. My unit was supposedly “renovated” but you could tell it was just a bad paint job. Parking was absolutely atrocious. You pay $35 for an uncovered parking spot where you never know if it’ll even be open by the time you get home. The caulking on my tub and my toilet were peeling off when I first moved in back in 2020 and was never fixed. I had to fix it myself. No office on site which means no management on site and just off the top of my head, we had like 5 or 6 different managers and all of them had the same thing in common…you couldn’t get a hold of them. Anyways, do yourself a favor and find somewhere else to

This place has such poor record keeping, they are threatening me with an eviction notice AFTER my lease ended and my apartment empty. They couldnt keep track of who was parked in which spot which caused such massive issues they had to go thru an reassing anyone (only time they've been seen on property) and that was AFTER I had to go downtown to see someone because no one answers the phone. Hell, no one answers at their corporate office either. Idk how this place functions. You guys can keep removing my reviews, I'm happy to keep leaving them. Probably better to allocate that person to answering text and emails but whatever.

Such a cute place to live. Lily is the nicest manager I have ever dealt with, I hope she stays forever. Maintenance is quick to get to my service requests. A place worth living!