Zions Bank

My experience with this branch has been consistently frustrating. Communication is scattered, and it’s difficult to get a direct or reliable answer from anyone. Do they even train the bankers? Basic requests seemed to turn into long, confusing interactions, and I often received different information depending on who I spoke with. There was little sense of coordination or follow-through, which made everyday banking feel like a dread. Who do they work for? Customers deserve clarity and professionalism, but that hasn’t been my experience here. I cannot recommend this location based on the lack of consistency and customer care. Processes that should have been simple turned into dread and anxiety. If you value your safety and security, ... find another location, .... this is unfortunatel

Trevor and the staff here were great! Opening up a business account with them was a breeze and the experience was light and fun. Definitely recommend this branch!

I’m so happy with Zions Bank specialty American Fork Branch,I feel like family every time that I go there, specially with Sandra the Manager her wonderful customer services is awesome

We have always received the best service at the American Fork Zions. Huge thanks specifically to Trevor Edwards at the American Fork branch. He was so friendly, efficient and kind. We came in often for awhile and were greeted warmly each time. He made our visit easy and he even helped my Mom up and helped her to the door. Thank you Trevor and all the amazing American Fork crew!

This branch is such a disappointment to a bank that I have been with since I was old enough to work. We were having troubles with some wire transfers from some of our businesses. When I went in to resolve the issues the manager at this location was so condescending, rude, and childish. I couldn’t believe how he was treating me as a customer. Take your business elsewhere where! It’s been a night and day difference how other banks have treated us as our company does a lot of transactions. If you’re a business owner stay far away from this place!