Waterchase Apartment Homes

I'm writing to share my experience with Water Chase Apartments, where I've been a resident for the past 2 weeks. While the amenities are great, I've been disappointed with the communication regarding promotions. Upon moving in, I was offered 4 months of free parking, but I was recently invoice without prior notice or access to the parking garage. It wasn't until I inquired about the charge that I discovered the promotion was not being honored. The management team confirm i needed to signed a few items on my portal which they were not anywhere found so I elected to cancel the service. My key takeaway is to ensure you clarify and confirm any promotions or deals at the time of signing. Don't assume they'll be honored without clear communication. Water Chase Apartments does offer the option t

Maintenance here has been extremely disappointing. I’ve lived in this community for almost a year, and only a few of the issues I’ve reported have ever been addressed. Since move-in day, my stove has never worked properly, despite multiple service requests. I also have burnt-out light fixtures and amenities that remain unusable. Each time I submit a request, I receive a notice stating that it has been “completed,” even though no one has actually shown up to inspect or fix anything. This level of service is unacceptable.

I used to live here, now I live nearby so I have occasion to walk through the area on my way to the park. I am quite disappointed and wanted to call attention to the state of the park, sidewalks and general outside areas. I remember the crews outside cleaning and I remember the park not looking so run down. Please make updates to this once amazingly beautiful place.

Alexander and the staff in the office were helpful and courteous. However, due to a busy office schedule, my tour ended up being self-guided. I feel like my tour experience would have been better had I someone to speak to during the tour and ask questions in the moment. I toured a one bed/one bath and a two bed/two bath unit.

Apartments seem ok but there is no central air. I always ask people who give tours 2 questions. What do you guys do if there is package theft? What is the crime here? Both questions were dodged or refused to be answered. If I'm going to live somewhere I expect to know both of those.