The Milano

Shout out to Candice Pollard!!! I've had experiences with a lot of rental properties and their leasing agents but the leasing agents here are attentive, knowledgeable, and you really get a good sense that they really care about the prospect/current tenants questions and concerns. They respond timely to emails, and answer the phone unlike some leasing agents for other properties. During the move-in process I've came away very impressed with both Angela, and especially Candice. Please give these 2 raises, they deserve it!!

My experience with this management team has been extremely disappointing. They are unprofessional, misleading, and seem to base decisions on their own personal expectations rather than clear guidelines or fair standards. Communication has been confusing and inconsistent, which made the process stressful and unnecessarily difficult. Instead of providing accurate information or support, they left us feeling misled and undervalued. It’s clear that resident needs are not a priority, and the lack of accountability is very concerning. Unfortunately, I cannot recommend this place. One star is honestly generous given how poorly the situation was handled.

Inayah was honest, patient, and very attentive to what I was looking for, which made the experience feel personal instead of rushed or salesy. She highlighted the amenities, floor plan options, and neighborhood details in a way that made it easy to picture myself living there.

If I could give this place zero stars, I would. The 5-star reviews are misleading and did not reflect my experience at all. The area is extremely loud, and there is a serious roach problem—roaches were coming out of the drains and other parts of the apartment. Although the building is advertised as non-smoking, this policy was not enforced, and tenants regularly smoked. There is a laundry room, but it is unreliable: washers often did not fully clean clothes, and the dryers were frequently broken. On top of all this, my rent was increased without proper notice. Pretty sure this is illegal. Overall, this apartment was not worth the stress or the cost. I strongly recommend looking elsewhere.

Waste of time! I applied not too long ago for the apartment. They gave me the run around. One person telling me one thing and another person telling me another. I was told to upload certain documents just for them to say they didn’t want the documents. When we spoke to them the person we spoke to response was very unprofessional. Apply if you have time to waste.