Santal Thousand Oaks

Kaitlyn was professional, friendly, and very helpful during our tour. She answered all our questions clearly and made the experience smooth and comfortable. We really appreciated her time and guidance.

Living in this apartment complex has been extremely frustrating and stressful. The most alarming issue was when our car was broken into inside the gated parking garage, a space that is supposed to be secure and limited to residents only. This made me feel unsafe in what should be our own protected community. We have also been dealing with a serious flies problem in our bathroom since May 2025. Even now, in January 2026, the issue continues. The lack of urgency and commitment has been very disappointing, especially considering how unsanitary this situation is. Another major issue was water leaking through the balcony door, flooding part of our living room and soaking the carpet. What makes this worse is that we had already warned maintenance about a gap in the door months earlier and wer

We have been living here since March 2025 and are extremely disappointed with our experience at this apartment complex. We waited a long time to write a review so hopefully things get better, but they just worsened. Considering the premium price of this apartment complex, I would not recommend this complex AT ALL. First, our car was broken into inside the gated parking lot, which is supposed to be accessible only to residents. This raises serious concerns about security and resident safety. Second, since May 2025, we have been dealing with a persistent small flies (see the picture attached, the glue is being replaced every few days and there are this many flies each time) infestation in our bathroom. It is now January 2026, and the issue is still unresolved. Despite multiple reports, the

I have now lived at the Santal Thousand Oaks community for over one year and it remains an outstanding community with resort like amenities, beautiful apartment homes and great managers. Santal is a newly constructed, architecturally stunning property with a mixed use of retail on the ground floor and multi-family residences above. The location, amenities and management staff are fantastic. Emma and Annie are particularly helpful with my process of touring, selecting an apartment and facilitating the rental process. I highly recommend Santal to anyone looking for a new home in the Thousand Oaks Area.

I lived at this property for over a year. While the first year was fine under the original management team, everything declined after a leadership change. Communication became inconsistent, follow-through on issues was nonexistent, and tenant concerns were routinely brushed aside. In April, the restaurant directly beneath my apartment hosted a large barbecue event. Even with all of my windows closed, smoke poured into my unit. Because every window faced the restaurant, there was no way to ventilate or escape the fumes. The air quality was awful, and the smoke odor lingered for weeks—my furniture still smells like it. I called the emergency line and was told there was “nothing they could do” until the office opened the next day. Management later acknowledged the issue and promised a full c