Regency Mortgage

Such a horrible, nasty experience. We are experienced home buyers, so this was not our first go-around. (Multiple homes and multi-family properties) Everything was going well. We were given a wonderful rate, and we made it clear how happy we were with that rate and asked if we were locked in. We were told to sign a form and we would be all set. Well nope. About a week before closing they said okay we are going to lock your rate in...it's now .275% more than it was before. Excuse me? First of all we made it clear months prior that we wanted to lock and were told we were all set. Secondly, WHY weren't we informed that the rates were going up? We were so upset. We spoke to our reps supervisor, manager, and it made its way to a corporate VP and EVERY step got worse. Everyone was nasty, smug, u

I have had nothing but a bad experience with this company . where I am dissatisfied is their lack of customer service and communication they asked for a bunch of documents and we provide all the documents needed for my mortgage loan sometimes i have to call to check in on the application that is when they say ohh we need this document they dont feel the need that they need to call or email to get whatever information they need . To make story short my loan end up being denied which is ok i have no problem with that but here is the thing i heard that from my real estate agent . Talking about customer service and professionalism don't return phone callsStill, no response, no reply, no acknowledgement whatsoever. recommend that if anyone wants to get a mortgage find another lender. Even one s