Raintree Run Apartments

I have been a resident at Hendersen Webb properties for many years.One reason I reside at their different properties is because I feel secure as a senior citizen at this stage of my life. I Iappreciate the secure access to enter into the building.I have not experienced any truly negative experiences, other than very noisy neighbors, who have little, or no regard for others. Also, the inside of the building is finally kept clean. Whenever, I have had a complaint, I always receive a response in a timely manner. I like to thank management for always exemplifying care and concern for their tenants. It makes a difference. Also, thank you for an exceptional customer service experience. Your agents are beyond professional. They are top notch.

I have been living in a studio apartment at Raintree Run for 12 years now. I've only had one issue with Hendersen-Webb and it was worked out. I've never had a problem with maintenance not showing up in a timely manner. They've always been very friendly. Overall my experience here has been good. I'm happy we have the security of needing a key to get in the building as other complexes in the area still don't and this is a major problem as especially during winter months, strangers come in seeking warmth. The setting of this place is beautiful and grounds are well taken care of. Diane W.

A few points… it’s affordable (for the current economy and the area) and maintenance is friendly. Now…. I get bugs in my apartment, spiders, centipedes, a few roaches… keep in mind I am meticulously clean… I went without AC for 4 days and had to call 3 times to get it fixed during hot summer days. There are people in my building who smoke cigarettes and green stuff… I don’t mind the green stuff but just do it outside? My lungs are horrible so I’ve been having breathing issues when people smoke by the laundry room which is right by my apartment front door. Doors aren’t sealed well so the smoke and smell come right in… they slapped my apartment together to be ready for me but the carpet wasn’t installed right, the walls were painted but not done well so the paint is bubbling and I know they

Maintenance here has always been good. I had a problem recently where water was leaking from an upstairs apartment. There was a trail with a large bubble (full of water) in the paint on the ceiling of my bathroom. Emergency maintenance came out on a Sunday and corrected the problem upstairs. Monday, when I got home from work, painters had been here and if I didn't know there had been a problem, I wouldn't know there had been a problem. I don't remember the guys name who came out to check the problem and the painter simply left a form with no name but I hope you will please recognize the workers who did such an excellent job. Thank you.

Incredibly frustrating. My AC was broken and it did not get addressed for 5 days. I asked that they adjust my rent for the inconvenience. The office could not approve that so they told me to send an email to an email provided. It has now been 16 days and I’ve emailed 3 times and no one has responded. NOW my AC is broken again and it has now been 4 days of having no AC