Platinum Mortgage Group Inc.

It's been a stressful time! Although Heidi knows her stuff, the communication is atrocious! We have not yet seen or spoken with her in person. She is constantly on the road. No information on the status or timeliness of things. When something is needed, her assistant, Scott, calls to let us know. He has told us on numerous occasions that he doesn't know what he's doing and doesn't know why Heidi asks him to do those tasks. It is completely aparent that he is inept, at best. Our closing date got bumped 2 weeks and we can't even get a response from her. I will not ever be using this mortgage company again. They are unprofessional and could use a weekend seminar in customer service, at minimum!

HEATHER! She was absolutely amazing!! This process was so fast & seamless! All because of her. I truly felt like she did everything in her power for me! She went out of her way to make my home purchase work. She rolled with the punches and made it happen. She was a great communicator and very personable. She answered every call, email, and text in a very timely manner. She answered every question! Even shared a few laughs. I could not have picked anyone better for this experience.

Tammi went above and beyond to get us pre-approvals as soon as possible, even with short notice. She is excellent at her job, and does what she can to make sure her clients needs are met so they're able to have a fighting chance in a very hungry real estate market!

My wife and I were referred to Mike at Platinum Mortgage by some friends. Mike and his team were great to work with. The entire process could not have went better. Mike was always available to answer questions and was always giving us updates regarding our mortgage. If you are looking for a highly professional team, I recommend using Platinum Mortgage.

Tammi and her team were great to work with and helped us through the whole process. She was quick to respond to our questions and despite all the challenges, we made our deadline.