Pilchuck Village

Constant changes to property manager positions but maintenance team is always pleasant. They are still trying to figure out a structure and hopefully with their new management team things will be for the better. Always had issues with the billing and the extra charges that were listed but I just paid and made sure to leave with everything taken care of and never go back. Always check your billing statements. They had previously misplaced my check and were eager to send out eviction notices after 48 hours. The apartments itself are spacious and I enjoyed my rental property for 1.5 years that I stayed. Couldn't stay much longer due to poor management. Good Luck to you all!

Pilchuck Village apartments staff is top notch. Ellen always responds even when it's her day off. Tawny and all the staff are exceptional. The apartments and amenities are great. We feel safe here in our little community. My dog loves the dog park! Great area with new businesses going up. Can’t say enough about the apartments, Ellen and staff.

Why are your hours 9am - 6pm but when I tried going in at 3pm the office is closed ? Very inconvenient for both new residents and current ones. Very confused

My family and I filled out the forms; when filling out the forms, we were charged not only for the forms, but also for the deposit as a mandatory payment. They promised that if our forms were not confirmed, the deposit would be returned. A week later they refused us and after more than two months we still haven’t got our deposit back, I only hear promises from them. The apartments themselves are beautiful and polite staff greeted us at the entrance, but our problem was not resolved. They withdrew the money in two minutes and when I asked to return it, they didn’t have my information, after many calls and many personal visits to the office, there was nothing they could do.

Very welcoming and thoughtful place that offer a great selection of amenities to the community. Great staff from the leasing office down to the maintenance man. -Update 3/20/24 The decision to sack Ellen from the managerial position just doesn’t sit right with me. Someone who went completely out of their way to help me with any issue I had even way past her office hours. She was always on it and made sure to hold a conversation with me any time she passed by me. She always remembered the small details and asked me about it all the time and those are the things that made living here worth it. With that gone I just don’t know how I can renew.