Phoenix Realty

Update - Phoenix Realty really goes above and beyond for their tenants. Every time I need assistance, I get a response and work order assignment within a day. They are very responsive and helpful! My experience with Bob from Phoenix Realty has been great. Finding an apartment in Boston within your parameters is really difficult and frustrating. However, once I spoke and met to Bob, he is always answering all of my questions right away and is always updating us on the apt. He made the already difficult and stressful experience a lot easier. I think everything depends on who you get as your realtor/property manager, and from my experience, Bob has provided us 5 star service.

This is the most unprofessional realty company I have ever been forced to work with. I moved to Boston in an apartment managed by Phoenix in 2019 and lived in the property until recently, but it was an absolute nightmare. They used extremely loose language in their emails that deviated from the lease resulting in me personally losing $975, and they took no responsibility for this even though I have the email receipts of them saying otherwise. When COVID-19 hit, I lost my job and explained I would be late for rent. They responded that this was unacceptable. Fortunately, I found out about Boston rent relief and began the application process. However, Phoenix refused to fill out the landlord portion, and my application was no longer able to be processed. Finally, there is no organization i

The WORST experience ever!! We rented a property on Nottinghill Rd, Brighton and it was a nightmare the whole time. From the dusty house we got into on day one after driving 15 hrs to move to MA, items being stolen after their cleaning team left, to rats being all over the place for 3 months, and neighbor stealing our garage with the manager Ken supporting them (seems they do not understand terms on the contract). These are just few! Ken will not do anything for you, if anything he will make sure you are suffering. Have yourselves some respect and work with a property manager/realty group that is professional! Avoid at all costs!

Seems like 6-7 years ago they were great judging by the comments. Things seemed well until move-in. Then began the constant shirking of responsibility and maintenance. Not sure why we have to pay full price for an apartment that was supposed to be ready to move in, yet the repairs we informed them of 3 months ago (with constant follow ups) are still not done. Better than the other Boston slum lords dominating the area, but not by much. I should have known better when I saw the office being run out of a garden view apartment.

This is the most unprofessional company that I have ever worked with. Once I signed the lease and gave them the deposit, they have stopped listening, answering questions, or respecting me in any way. Multiple times they have come into my apartment without notice, even coming into my personal bedroom while I was in bed. When issues arise in the apartment, the only way to get any help or a response is to withhold payment. Truly disappointing.