Phoenix Management Services, Inc

Complete lack of communication with the business and no professionalism whatsoever. Property is not being maintained and the business cannot respond to the customer or is unable to handle the billing process or customer service that would be needed for a successful business. Negative stars if possible and no one seems interested in communicating with customers

We have had Phoenix management on property for over a year. They are always ready to consult and help in any way possible. They have become a fixture for our development. Adam who is our property manager has simply been the best fit for a manager. Hopefully any future board change will know this and continue with the great help.

Would like to share that Nadiuska Perodin (Nadia) who works at Phoenix Management is truly an asset to Phoenix Management. This is coming from an Owner as well as a past President of our Condo Association. Nadia is always there with answers to any and all situations that may arrise, if she isn't able to help she knows who can. Our Board was extremely pleased with Nadia, she is very professional, courteous, kind and helpful. Nadia is an asset to Phoenix Management and I hope they realize that at the ownership level.

I had the worst experience with Debbie Casablanca at Phoenix property mgmt. She never returned my phone calls and she caused a potential delay in closing bc she did not provide adequate assistance with the estoppel process. She was also rude and annoying by email. Im not sure why communities continue to hire Phoenix for their HOA needs but this company has horrible service and communication. My initial experience with Nadia in customer service was amazing but Debbie needs to be replaced.

Working with management companies can sometimes feel unpredictable, but this team has consistently delivered an outstanding experience. I especially want to recognize Nadia Perodin for her efficiency, professionalism, and genuine kindness. She truly makes a difference every time.