Metropolitan America

Absolutely terrible experience with health hazard issues like no window screeners, inappropriate, garbage disposal, and unresponsive/unclear management. It is not clear what their job actually is since all say is “we are just management and not ownership” Cannot recommend them at all. This is for The Summit buildingz

Have been a renter for 3 years now (17 Summit) Had no major issues until now. Since about February/March the hot water has been almost consistently cold! The boiler needs to be replaced. There are working class people and families with babies and young children in this building!!! This is a health violation!! The pluming in this building also is in need of repair. Sink shower and toilet gets backed up. I've also had 2 major leeks in my apartment causing water damage that the walls and ceilings needed to be replaced. These people take their sweet time fixing things with no apology or regard for their tenants!!! Regret resigning the lease, but I will be out next spring!! Heat and hot water are part of the lease agreement! You are in direct violation!! It will be reported every day until fixe

Wanted to say good things about renting with metropolitan America but I cant have not had hot water daily since i moved in February only cold water for weeks at a time management never answer the phone or addressed the issue not one sorry for the inconvenience letter sent via email or posted in the lobby no rent credit giving nothing. I understand boilers break but to not care about your tenants enough to apologize for having no hot water and this being a on going problem for months says a lot about them as a company. Something to think about as before you rent with them.

I have been trying to get in touch with this company for what seems forever . Need help with your apartment ? Don't plan on getting in touch with anybody here . Whenever someone is in the office nobody still answers ! I been dealing with this company for two years and it has been nothing but headaches and more headaches . They want rent on time but will turn your heat on halfway through December, oh but don't worry the stove kept the apartment warm during thanksgiving . They have multiple buildings they own so beware , it's not just 60 south munn, or 75 prospect .

I love my apartment but the property management is lacking to say the least. No one answers the phone EVER. The finance office voicemail is ALWAYS full. I have been trying to get in contact with someone for 2 months now and have not received any response.Even something as simple as requesting an application to add a pet seems to be too much to ask. As if I wouldn't be giving them extra money every month. Luckily we have a maintenance man who keeps up with our requests for service. We didn't have heat or hot water in the middle of December for several days and once fixed, the water was only lukewarm. We have just started to get hot water within the last month without it turning cold after a few minutes.