Longwood Property Management

I have been renting the property I reside in since 2017, and for the most part, I haven't had any major issues with renewing my lease each year. I appreciate the online tenant portal because it allows me to pay my monthly rent, submit and keep track of maintenance requests, and access current and past lease agreements. I pay my rent on time, so they don't bother me. :-) If I do have any urgent requests, I will call and/or text Clayton for assistance, and he typically responds within a reasonable amount of time. The majority of the time, my maintenance requests get resolved fairly quickly, especially those that are emergencies. There have been some instances where I've had to follow up multiple times before the issue is resolved. The maintenance staff that I have personally engaged with ha

We moved into 1968 N Decatur under Longwood Property Management and have had one issue after another. When we first moved in, we were without running water for a week and a half because the property had been “winterized” and management failed to prepare the home for tenants. That set the tone for how they operate. When we first moved in, the unit was absolutely disgusting, please see attached photo. We were promised that the place would be cleaned prior to our move in, but when we arrived the floors were sticky and had such extreme grime it took us 4 hours to clean one small section of the kitchen floor. (Please see photo 1). Some time had passed, and then we had a bug infestation. Wood roaches had came in through the basement where the ac unit is not properly attached, leaving a gaping

Terrible maintenance, terrible service, they have this home we’re renting in the worse shape, basement full of water and has been for months, broken fence, broken blinds/shutters, old rusty appliances, old rusty vents, very dirty moldy smell due to basement leak, amongst many other things including lack of pest control. I’ve wasted so much time and money here and on the verge of a lawsuit. Stay away from this company. They promised things would be repaired and the house cleaned up, yet they failed to do so.

I would like to start off by saying I am very impressed with Longwood Property Management application process. All the requirements were straightforward , and I was able to receive answers for all of the questions I had. I am exceptionally grateful for Mr. Clayton Jones for his professionalism and patience. Being a new family we were very nervous about the rental process, but he insured he would assist us every step of the way and he kept his word. We’ve recently moved into our new home and would like to say thank again to Mr.Clayton Jones and Longwood Property Management.

We have been renting from Longwood PM does over a year now. They have always dealt with us fairly. Maintenance requests are handled very quickly and professionally. Clayton inparticular is wonderful and adds the human touch that so many companies miss the mark on these days, which is extremely refreshing.