IMS Property Management

IMS Rentals is a wonderful local property management company to work with and I have had a great experience as a renter with them. Mikayla and Catrina and take the utmost care in keeping the home in top condition and are very responsive to any issues that may arise. They are excellent about fulfilling maintenance requests and taking care of any minor issues that come up. They care that you are comfortable in your home and I would highly recommend IMS to local renters (or homeowners who want to rent their home out to a small local company that treats it like their own) who are looking for reliable, compassionate local landlords to deal with

This is one of the most unprofessional encounters I have had in my life. Despite many attempts to fulfill their obligations for the rental application, and many emails and phone calls to check on the status, I received absolutely zero feedback from their office. How can a small business refuse to answer the phone and never reply to multiple emails? Horrible experience.

Very Rude and unprofessional business practices with extremely high expectations. If you do not have a perfect credit score or meet all the excessive requirements, then consider yourself "Not qualified" for any of their listings. They also had very poor customer service etiquette, almost like you're wasting their time. This company needs to be more professional with how they deal with potential renters and how they communicate verbally with people. Especially with people in such a small community.

I don't know what they actually do in the office but returning phone calls is definitely not it. If you are lucky enough that they pick up the phone, the receptionist seems to not have much information as she keeps saying "ill have to check on that" or "the property manager will call you"(which never happens). I wish they would quit wasting peoples time.

Good luck ever getting a response to your application unless you offer several months up front or you make 4x+ the rent. Open income discrimination, they don't care if your rent is guaranteed, they just want people who make more than their employees to rent from them. I just Googled "real estate income discrimination" and your company 100% fit the bill. You might want to contemplate that before the DRE and CRD decide to come around and start enforcing it at the cost of your license.