Gemcraft Homes - Stoney Creek

We purchased a home from Gemcraft expecting quality and professionalism, but it has been an incredibly frustrating experience. Corners were cut throughout the building process, few issues reported after moving in remain unresolved weeks later. Despite repeatedly raising concerns, Gemcraft has shown no urgency to prioritize our needs as homeowners. One of the worst problems is the unbearable smell of urine throughout the house, likely caused by contractors pissing in the vents during construction 🙃. We reported this immediately after moving in, but Gemcraft has yet to bring in professional cleaners to address it properly. Totally unacceptable! What’s even more disappointing is that instead of sending qualified contractors to make necessary repairs Gemcraft relies on site managers who are

Buyer Beware: My Nightmare Experience with Gemcraft Homes If you're considering buying a new home from Gemcraft, stop and read this first. I wish someone had warned us before we signed anything. What was sold to us as a “dream home” turned out to be a masterclass in corner-cutting, indifference, and outright neglect. From the moment we closed, it was clear Gemcraft's customer care stops the minute they cash your check. The house may look nice on the surface, but start living in it—and the cracks, gaps, and defects start to show fast. **Let’s talk flooring.** We noticed issues with the installation right away: uneven transitions, boards that popped up, and edges that lifted. We reported it immediately. Weeks passed—nothing. We followed up. Still nothing. Finally, someone came out and gav