Flats at College Park

Mya I wanted to take a moment to express my heartfelt appreciation to you and your entire team. When you overheard my conversation with Mark about my urgent need to move due to the difficult conditions at my previous place, you immediately stepped in and made sure everything I needed for my application was taken care of. Thanks to your leadership and understanding, I was approved and moved in just 18 days later that meant so much to me. Bri handled my move-in and was absolutely wonderful. Even while assisting another customer, she took the time to make sure I was fully supported, answered all of my questions, and made me feel so welcomed. The entire application process was seamless I was kept informed every step of the way, and Bri’s kindness and professionalism made all the difference.

I truly appreciate the management team at this apartment complex, especially my property manager Jayde Boles she have always looked out for me and treated me with genuine care, courtesy, and respect. Any time I needed help or had a concern, they took the time to listen and made sure I felt supported. It’s rare to find a property manager who is not only professional but also kind and sincere. Her dedication really makes this feel like more than just an apartment — it feels like home. I’m very grateful for everything they do

I had a great experience visiting The Flats in College Park! Bri provided excellent customer service — she was friendly, knowledgeable, and answered all of my questions. She gave me a thorough tour of the property, which is absolutely beautiful and full of great amenities. If you’re thinking about moving here, definitely ask for Bree! She’ll make the process smooth and easy from start to finish. No, I’m not in there yet as this review was only The first impression of what I got from Customer Service and applying I can’t wait to receive my move-in date. Very exciting.

I had a great apartment tour with April. She explained everything thoroughly, answered all my questions clearly, and was very kind and polite throughout the entire process. The experience felt welcoming and professional. I’m definitely looking forward to hearing from her again soon.

I am extremely frustrated with the management at this property. My TV was delivered on the 20th, and I still have not been able to retrieve it. I work until 5 PM, and the office closes at 5 PM, which makes it nearly impossible for me to pick up my package. I even drove from Rockville during my lunch break to try to get my TV, and I was still told I couldn’t. That is a complete waste of my time and gas. Online literally says open. The fire Alarm goes off every two days at night and doesn’t get turned off until the next morning. What makes this even more frustrating is the inconsistency in communication. Mark told my cousin that the office is open to residents but closed to the public on Wednesdays. However, when I arrived today, I was told the office was closed for “admin day.” That is co