Element Urbandale Apartments

DO NOT MOVE HERE!!!!! I have lived here for 13 months and I have to say we have had multiple issues since the first day we moved in. We moved in on the bottom floor last July the week right after the flood, they told me the carpets where wet because "they where just cleaned" (they where wet until September) a week after we moved in they came by to "check to make sure the wall by the patio wasn't wet " I told them I was told that there was no flooding( there ideal of standard flooding is 5 feet or more of water). Fast forward a couple weeks when they came in with a construction team to take out my wall to replace and at that time they found black mold and left a hole in the wall where my daughter could crawl into the apartment next door and I had to called management to have them fill the

I cannot in good faith recommend that anyone rent with this company, ever. When I first moved in, the complex was still Ashford Ridge. I never had a problem with them. The office staff was kind and responsive, maintenance was quick and there was always someone available if you had a problem. I had a pet pass away and the office staff immediately removed my pet fees. They were great. There was very little warning to us when it became "Element Urbandale," and there has been almost no communication to tenants since. They remodeled the parking lot, and didn't even tell our building it was happening until after construction had started and we had nowhere to park. The construction did not even follow the dates on the "guide" they had posted on the door of our building. I understand construction

I have lived here almost a year and staff is great the Matinence guy gets treats for my dog every time they meet. They remodeled kitchens and bathrooms looks great!

I have been with them about a year now and have been very pleased with my place. The area is pretty quiet and friendly, and any maintenance needed have been fulfilled in a timely matter. The property managers have been very good at communicating updates and changes to the property so the residence are well prepared. The best thing implemented was the use of the Flex app. Allowing rent to be credited so it’s paid in full at the first of the month and repaid later in the month. I wish all places utilized this feature. But I will be renewing due to the convenience to my work and the overall experience I’ve had thus far.

Hubbell Realty is the new managing company and you can tell they really care! They put new siding on all the buildings, rebuilt the deck rails, updated the club house, new carpet in all the building common areas, and they painted all the hallways. Staff is friendly and maintenance is reliable.