CYA Property Management

Miss Carla is basically a slumlord I do not rent from this property management company she’s very nice in the beginning and professional and then once you sign the lease everything changes you put in service request to fix things and they never come out to fix them and then blame you for the issues that is causing the property. Says she’s called and left voicemails but that’s a lie just like she says one thing in an email and then does another in person. Reading all the horrible reviews that she does the same to other people over and over again I am pursuing legal action we all might be able to start a class action lawsuit against her and the company

I’ve been renting from 18-35 years old and this is by far the worst, most unethical property management company I’ve ever rented from. My heater was out for over two months during winter and they ignored all emails. There is no office number to call and when I finally emailed them telling them I’d be taking additional action if my emails and calls continued to be ignored I was responded to with “we don’t just have someone sitting around answering phones all day”. It’s called a receptionist. Smh. Our toilets overflowed several times while living there, once while we weren’t home. I was charged over $800. I had let them know of the issue several times before this. They blamed it on us. I had a third party plumber inspect the toilets who confirmed the toilets were too small, and would continu

Avoid this agency at all cost, they’re unprofessional, sketchy and greedy. First of all, the property I’ve rented is nice, no problems, my main complaint is directed to the property manager, Carla Morgan and her team. Throughout my 20 months of stay, they’ve arranged multiple visits to request to come into my property, including an “annual walk through”, which is a pain to having to take time off work to accommodate them. When trying to reach out to them, they’re very late at responding, especially if you need things from them. Later last year I’ve been tasked to deploy and needed to break my lease. At first I reached out, and got a response couple days later. Carla told me I cannot break my lease using SCRA because my lease is not covering military clause. If she’d know what SCRA is an

Awful management. They often take over a week to respond to issues, even longer to get things fixed. For example, we have only been in the house 4 months (Summer months) and have had no AC or only one unit functioning for over a month of that time. Poor communication when they do respond and no follow up on repairs. I would go out of my way to never rent from them again or consider them to manage any rental property.

Carla was responsive to our applications in a timely matter. Ashley finished up the approval process with great communication. After the whole process was over Carla communicated with us when vendors would be done with getting property ready for my family to move in. She even gave us a heads up that a washer and dryer set was going to be left at the property by the owners and asked if we had our own, We did not so now we do not have to buy a set which saved us some $$$. I would recommend this service for anyone looking to rent a property.