Connecticut Housing Finance Authority

Abysmal mortgage company with even worse customer service. Improper allocations of payments and incompetent supervisors make dealing with them frustrating.

I purchased my home 3 years ago and bought with CHFA's Down payment assistance program they assisted me with the down payment and closing cost because I didn't want to use all of my savings, the house we were buying needed some updating, but needless to say, the whole experience was not only seamless but as a housing counselor who works with assisting potential home buyers with the process, buying a home myself was still a worry-some process. But the team I had that assisted me and guide me were phenomenal!!!. CHFA was an easy non stressful team to work with. I always recommend and refer my customer to lenders who work with all CHFA Products, especially to take the opportunity in the Time to Own Program and assist future homeowners with the same dream in becoming homeowners. Thank you CHF

The customer service is horrible . Not very compassionate or pleasant people who work here. As i can to get information on a loan is like their annoyed . Also just to make payments here is a hassle . In this day and age i don’t understand why there isn’t more options then sending in checks and money orders.

I am a local lender and these folks run a fantastic service for First Time Homebuyers. Get yourself a good lender and work with them to get pre approved. I can walk you through the process. Michael Shea - Movement Mortgage NMLS 1041696

This agency screws multifamily homeowners over by unfairly and heartlessly refusing to accept certain forms of income paid by the government, namely HUD's Section 8 program, claiming its unreliable income and not eligible for their emergency assistance, thereby assisting unscrupulous banks and mortgage brokers in stealing homes from people who are by no means rich and accept those vouchers on behalf of the tenants they rent to. So not only does EMAP screw homeowners over but Section 8 screws landlords over by refusing to pay fair market value in rent while demanding landlords provide above standard housing but provide no assistance for maintenance/repairs, they also don't screen the people they pay rent for shoving that off on landlords as well and they don't pay for damages done by the