Chase Bank

Stopped in today to see about opening a new checking account, The lady that came out of her little cubicle to the left was super rude and condescending. Asked if I needed help and I said yes I would like to see about opening a new checking account she very rudely asked if I had an appointment I told her no I did not realize that I would need one, instead of politely trying to schedule me one she told me I need to go online and set up an appointment and maybe I could get in next week to set up one. And that people around here value their time that's why they make appointments. I called up the other Chase location on Dixie and maybe and was completely helped out by a gentleman who was very nice and polite he Was able to get me in and out in and out in about 15 minutes I was informed that th

I wish I could give less than 1 star for my experience with Chase Bank. Although I stopped banking with them over a decade ago, I still deal with them because my elderly grandmother has been a loyal member since the Bank One days. Unfortunately, today’s experience was incredibly frustrating and unnecessarily difficult. I scheduled a 10 AM appointment to be added to my grandmother’s account. The bank called the next day to reschedule for 12 PM due to “double booking.” I agreed without issue. However, when I arrived promptly at 12, I was told to wait. It wasn’t until 12:30 that I was finally seen. During the meeting, it was discovered that my name had been previously added incorrectly. To fix this, my grandmother had to reauthorize the changes. After a quick trip home (just 5 minutes away)

Bad customer service, I was ignored for 2 minutes by two women at the registers, finally one said hello, couldn't help me open a checking amd savings account, that's fine, didn't say have a good day, bye or anything! Sashabaw location bad! Dixie was welcoming and nice and kind and helped me before the door even closed!! I definitely recommend the dixie location!

Helen from this branch seems to be racist. She flagged my account immediately even though I showed plenty of proof of verification. Customer service and another branch tried calling here to talk to someone but no one answered the phone either. I'm a Marine Corps Veteran and own a business and this caused delays in payroll and delays in purchasing material for jobs i had going on because they restricted my account for up to 4 days. The manager Bill is awesome though he helped resolve the issue.

I love this branch! They're always so accommodating and helpful. Kelly and Helen are super knowledgeable. You can definitely tell the staff here take pride in their work. I pass multiple other Chase branches on the way to this one. It's well worth the drive for me every time.