Castleton Sales Center by Boyd Homes

I live in Castleton in Richmond, Virginia and my experience with Boyd from the start was a huge? I had the choice between Eastwood Homes and Boyd homes. If I had to choose again, I certainly would choose Eastwood Homes the photos that you are seeing are the actual photos of the skeleton of the home There are flaws throughout the house that were not corrected. Although Melissa is an excellent person. The grounds manager was a fast talker and getting any corrections done finding a way out not to get them done. I had minor floor problems where the planks didn’t reach the steps curved baseboards that I was told was the way the wall was built, never heard of that again choose Eastwood Homes.

Great builder in an up and coming area! Our experience with Boyd has been nothing but positive. The office staff is extremely professional and attentive to questions and needs. Always available, willing to pursue answers, and seeking to improve on the customer experience. Melissa has been so helpful in answering our questions along the way and is very easy to talk to. If you are looking to move to the Richmond area, check out Castleton--its a beautiful, growing neighborhood with ease of access (10 minutes!) to the downtown city within minutes without the high cost and traffic of downtown. The best of both worlds. If you want to buy new, definitely check this neighborhood out and take the opportunity to chat with the Boyd staff. We would do it again!

Me and my fiancé were so excited to buy our first home. We loved the beautiful neighborhood of Castleton and we thought Boyd homes would be the perfect match. We signed the contract at the end of July, we paid our down payment and decided to go with our own lender. The agent for the builder advised that at closing we could pay somethings out of pocket so we wouldn’t have to include them in our mortgage. So we decided to pay all our upgrades separately. In October we were told that the builder could not contact our lender to verify funds. Even though, they were given a pre approval letter in July. Throughout this time no one from the office had contacted me, my fiancé or our realtor. Finally, after we reached out to see where we were in the process the agent ask if we had proof that we can

I signed a contract and paid emd within the 1st week of viewing the home. They hacked the price up several times and the only explanation is they don’t have the permit. Until the permit is received they can continue to increase. So within 2 weeks my price increased almost 15k. Unreal!! How can you sign a contract, pay earnest money deposit, and do all you can on your end and they can do what they want? I accepted the first 7k increase but it’s the point now! Not happy with them. The homes are beautiful but the way they do business is awful!

Matthew V. was so helpful with my home buying process. He was very friendly and knowledgeable about every step. The whole staff with Boyd Homes were professional, personable, and friendly from beginning to end! I would not hesitate to recommend them to anyone in the marked looking to purchase a new home!! Thank you all!! :)