Cascade Village

I moved in here a couple months ago and the process has been really smooth. Rachel and Heaven were great and helpful with any questions I had. The place feels nice and safe with codes into the building and apt, laundry is convenient, nice neighbors, close to my work, lots of parking, great price. I'm happy here and think you would be too!

Fast customer service well as quick maintenance. Apartment and laundry room have been kept pretty clean and in shape. The landlords make sure to stay on top of things for the most part. Overall, i’d say the location and service are a lot better than from what i’ve experienced elsewhere in Ellensburg.

Just recently moved in and Rachel who works for the complex and its company has been so lovely to work with. She is super friendly and very dedicated to the residents. She even drove all the way up from Selah just to check on our unit to ensure we could get into it asap. The complex itself is great and super convenient for my roommate and I as CWU students. Definitely recommend!

I have lived here for a few years and I really appreciate how responsive Graf is with any concerns we have. Sometimes it takes a while for them to answer but it’s usually going to get a response within the day. They are always striving to make improvements for our apartment and make our living situation better. I stay here because I really have no complaints about my apartment or issues with the rental company. All in all a great place to stay and I will be staying here for years to come.

I have lived in two apartments under Graf/Central Washington Properties and they were managed horribly. We had an emergency maintenance request where our toilet was backing up and flooding our apartment. It took them 3 days to get anyone there to fix the problem and that was after I threatened to sue them. We had to do the landscaping in order to be able to park where we were supposed to. They threatened to charge us more for garbage and then when we asked why they could never give us a clear answer. They did “maintenance” checks and when we bring up things that needed to be fixed nothing was ever done about it. They painted it right as we were moving out, but getting that done was even a huge process. When we messaged our property manager we were lucky if we got a response.