Carrington Mortgage Services, LLC Wholesale Lending Division

I wanted to send a HUGE thank you email to everyone involved in reviewing and approving Angelina and Joseph's home loan. They were first time homebuyers and extremely stressed from a previous lender's lack of due diligence and care for their home buying experience. I was introduced to the them by one of my preferred realtors that I recently met last year. Not only was I able to build a long-term client relationship with my borrowers, but I also gained the trust of my realtor partner because of the team at Carrington! Dan Savignano was extremely helpful and prompt with communication, guidance and knowledge, not only in the broker portal, but during the vetting stage to make sure my borrowers could meet particular guidelines before we even got started. As a processor for 16 years, I unders

Today I received a phone call, AT MY JOB, from Carrington Mortgage. My front office manager told me that Carrington Mortgage called looking for me. When your mortgage company calls your work you drop everything and call them back. Sometimes escrow gets low, could be a payment issue, property taxes didn't go through. No, they called my business inquiring if I wanted to consolidate my personal debts through a home equity line of credit. How absolutely unprofessional can you be? You do not call someone's place of business to try to upsell a current mortgage holder. I felt like someone was trying to sell me an extended warranty on my car! Whomever made the decision to begin cold calling client's place of business should seriously re-evaluate their strategies.

The worst mortgage company you could deal with. 2 years ago my old mortgage company sold my mortgage loan to Carrington. 3 months later my escrow was short. Instead of reviewing their mistake they started sending letters. Come to find out they double paid my school taxes. I was advised to contact my school official because, I would end up with a new monthly payment because of the shortage. When i spoke to the accountant at the tax office i was told the company made the same error with a number of accounts.. last month 5/2021 another accordance, I normally send in my payments at the end of the month, but in april they received 2 payments. They applied my May payment to the principal and started calling me regarding a late payment. Apparently its to hard to move the money over to the corre

Poor customer service they don't care they are unprofessional they suck !! You have money in your escrow. They take the money from the escrow and still increase your mortgage rate. I understand that the inflation is going up and your taxes, but you taking money from my escrow and you still increasing my mortgage. They're not even a real bank. They're stealing money and someone needs to look into this.

Warning: Avoid using Carrington Mortgage Services at all costs. Horrible mortgage company and disgusting customer service. They are Lier's and I have fully lost trust and confidence in them. They do Not have the consumers best interest in mind. I am truly disturbed by what they did to me and how they treated my situation. They have ZERO consideration or care for Military service members who are on deployment and actively serving our country.