Bent Tree Apartments

The maintanence team and management are so bad. I requested a lot for the heater, but they did not fix it. By the way they took a note that they replaced hvac filter. And other team came us and they said no! The filter is old and so dirty. I paid higher dominion bill amount because of heater. And also they set the heater as 74F. And the masterbed room never warm. Now my baby is sick. They can not figure out our heater problem since the winter started (November). We are so regret to move in. A lot of fees, expensive parking.. but before move in they are saying “ok” for everything. They dont take care of you after moved in.

I’m very disappointed with the lack of support and transparency at this apartment complex, especially regarding parking and extra fees. One of our assigned parking spots is located right next to the trash area. I brought this to management’s attention because it has become a serious problem. I recently had to take my car to the mechanic and paid $200 after being told that rats had eaten some of the wires, which is very likely related to the parking spot being next to the trash cans. I went to the office to explain the situation and ask for a solution or a different parking spot, but no solution was offered. On top of that, there is confusion and frustration regarding electricity charges. We already have a direct account with Dominion, yet the apartment still charges additional electricity-

This is perhaps one of the worst apartment complexes you could possibly live in. For starters, there is trash everywhere. Residents are incapable of using the dumpsters properly. There are constantly random people who are not residents that go dumpster diving, even bringing their children with them to dumpster dive. Residents are extremely rude and disrespectful. I have only had one pleasant experience with another resident, everyone else is rude and hostile. There is constant noise from the parking lot. People hoard all sort of equipment in their garages (like old fridges and washing machines?? Why do they even have those) and then decide the best time to loudly move them out of the garage is 6:30am. There are people always working on cars outside until late at night. Like, constantly w

I had a great experience looking at potential apartments at Bent Tree. Taylor, who was my leasing representative, gave a great tour and clearly laid out the best options that met my needs. She was also extremely accessible on the phone and email. As a result of this great experience, I decided to put in and apply for an apartment. If it needs of me, my children, and the work/lifestyle that I am seeking.

Two days before Christmas my kitchen lights stopped working. Ariel Enamorado was the maintenance pro assigned to help. He had to change out the components in the fixture as well as replace the tubular light bulbs. He was fast, friendly, competent, and super clean. Thank you!