Aqua at Marina Del Rey Apartments

Thank you so much to Shukura, an absolute joy and amazing person to work with. She helped me to tour a number of apartments, all at a last minute notice, and all the while doing so with patience, kindness and a presence that made me feel welcome and comfortable. She and the Aqua team on the ground floor are a rare kind of customer service you do not see often anymore, and should be given the highest respect. If you ever get a chance, don't hesitate to say "hi" or find them for help :)

We’ve lived here for almost 6 years now and love it. Any big leasing company will have issues and at times things can be annoying, but for the most part we’re happy here. The amenities are nice and you truly can’t beat the location. I’d probably give Aqua like 3.5 - 4 stars as a whole but the maintenance staff 5 stars. They are usually pretty quick to respond to issues and you can tell they really care about doing their jobs well. Especially Carlos! He’s the best. Edited to add: Danielle in the office is fantastic! She is always available to help residents with anything they need and goes above and beyond to resolve issues. She makes an effort to get to know the residents and it’s great having her onsite.

Love aqua! The staff, cleanliness, amenities, etc. are all great. Recently lost an important sentimental item and it was found by staff and returned to me. Love everything about aqua. Communication A+ Obdulio Munoz is one of my favorite maintenance men! He is precise and trust worthy.

Bear with as it’s long—Lots to cover—I moved into this building three months ago, and unfortunately, my experience has been nothing like what was promised. Starting with the application process, there were constant miscommunications and a clear lack of organization (3 months later we are still trying to figure things out) Things only got worse on move-in day. We were not provided building keys as promised and were left locked outside for about 30 minutes with our movers waiting, relying on someone else to let us in. To make matters worse, a current resident actually warned us that day not to move in due to the poor upkeep of the building—something I can now confirm was accurate. Our unit was not properly cleaned prior to move-in (an FEW images attached) and several appliances were either

I applied to lease and the process was frustrating from start to finish. As a disabled veteran, I did not feel appropriately accommodated or supported. Communication was inconsistent and I could not get an in-person meeting; everything remained virtual with conflicting information from staff. Paperwork was not completed in a timely manner, I was never given a clear decision on my application, and I was repeatedly told emails weren’t received—even when I sent from multiple accounts. After weeks in limbo, I moved on. Based on my experience, I cannot recommend this property.