US Bank Mortgage

This is the absolute worst bank I have ever come across. I basically have been passed around from person to person unable to get any resolution for 8 months now. I received a Zelle payment which is supposed to be money in minutes and they then put a hold on my account, closed my account, and then couldn't even tell me where my money was. I could not get a direct answer to any of my questions not a return call after being promised they would. Then in was told that I would have to wait 6 months before they would even be able to request the funds to be returned to me but that I would have to check back in 6 months because they will not be able to schedule a call back that far in advanced. I have spoken to over 50 different reps on numerous occasion, been placed on hold for over an hour a

The employees are very helpful and very cheerful