United Group of Companies

My husband and I have been living at the Pinnacle at Forts Ferry since March 2022 . It is a 55+ Independent Living building. The United Group has been the third one to.mansge it and the worst by far. Staff is untrained and often rude. There is frequent turnover. The cleaning service has been eliminated which resulted in our public areas being dirty. Amenyotes, such as our beautiful indoor pool and a hot tub are often dirty as well, and water temperature is below the rules set by the Health Department. One maintenance worker is now expected to clean this 3 story building, take out the trash and recyclables, as well provide maintenance for 60 apartments. Many services have been cut while rents keep going up behind the original 3% but up to 8% to 10%. When we moved in the building provided

Do not rent at the cresendo. Upon move-out, manager Ibrahim threatened me multiple times with felony charges for not returning keys on his terms, despite my emergency. I offered to pay my balance, but he sent it to collections. Returning keys was a hassle; I mailed them with tracking before 2 PM today. The building has a severe mouse and rat infestation. Rodents scurried in walls, left droppings in common areas, and entered my apartment. Despite complaints, Ibrahim and management did nothing, leaving unsanitary conditions. Management breached the lease by failing to provide promised internet for 3-4 months, causing significant inconvenience. Security is also a major issue—people entered the building at 3 AM, attempting to access apartments, prompting police involvement. Management took n

Living at The Apex at Crossgates, managed by United Group, has been a highly disappointing experience. There are persistent issues that seriously impact residents’ quality of life—elevators are frequently out of service, fire alarms go off randomly without cause, and despite supposed policies, people openly smoke in the building without consequence. The property management leaves much to be desired. In particular, the property manager has been unapproachable and unprofessional in my interactions. She avoids eye contact during conversations and lacks the basic courtesy you would expect from someone in a customer-facing role. When I brought up valid concerns, her response was, “It’s your word against mine,” which I found incredibly unprofessional and dismissive. This place may look appeali

Best pizza anywhere. Occasionally crust is stale or overcooked but we always ask for"light" crust. Sauce is incredible and addicting. Would love to try this on fresh dough, but they no longer sell the sauce to public. Still all in all best pizza ever!!!