UDR

If I could give this company zero stars I would. They are non-friendly, non-compassionate and non-negotiable. They conveniently billed me over $4000 for a floor replacement after maintenance had already done their walk-through and I had moved. The local staff has always been friendly, but this management company is as bad as it gets, and I honestly would never choose to rent from them again based on their non-communication and paltry attitude towards it residents.

Google Review: ★☆☆☆☆ I am beyond horrified by my experience with this leasing office. From the moment I started my apartment lease application, I was met with a complete lack of communication. It felt like I was dealing with a group of people who had no idea what they were doing. On the day I was supposed to receive my keys, they attempted a blatant bait-and-switch by increasing my rent on an already signed lease and saying I had to additionally pay for parking. It was a jump of over 250 a month from the lease I originally signed. How is this even legal the day I was picking up my keys? Luckily, besides the lease I had already signed, I had a paper trail stating that my lease did include parking. The lease verbiage was so unclear that even the staff seemed confused about what I was actua

I wanted to bring to your attention a serious incident that occurred during my recent tour of an apartment complex. I was mistakenly shown an apartment that was already occupied, which nearly resulted in a dangerous situation. Afterward, I contacted the corporate office to explain the issue, but I was unfortunately disconnected when I asked for the representative's name. I find this situation concerning, and I would appreciate it if someone could reach out to me via email regarding how I can discuss this matter with someone from headquarters. Thank you for your attention to this urgent issue. I look forward to your prompt response.

UDR Deserves no stars if that was an option. Cannot email you back and explain what one charge is but will send you to collections even though you have reached out 5x to ask what one charge is indicating. Can't explain it because they are a scam and making up charges just because they can. ALSO they will send you pictures from prior to you move out to try and charge you for those even if you clean it up after you have moved out. RUN do not walk from this company. Terrible service since day one. Cannot get ahold of anyone and all the "property managers" do is give you codes to give your own tours and do not actually do anything so you have to waste your own time going back and forth with them via email that they don't respond to. ** Providing photos and explaining a charge are NOT the same

Just check out the complaints for UDR on Better Business Bureau and on searching them up. It seems like a common theme that the company has adversarial and obscure practices that, among other things, (i) makes it hard to talk to the appropriate personnel for issues you're trying to get resolved, expect email communication only or a endless trails of referrals leading to dead-ends without responses, though it would not be surprising if they comment on their google reviews, (ii) has a practice of hidden fees such as obscure utility pricing practices and forced exclusive contracts with internet service providers that are poor in quality, and (iii) generally difficult practices and management focused on maximizing how much you pay and minimizing how much they are responsible for their tenant's