Tricom Management, Inc.

Completely non-responsive. Tricom has 'managed' our timeshare for past decade and run it into the ground with egregious mismanagement. Like others who posted here on unrelated properties, we too have had accounting/billing errors. We have also sent emails & left dedicated voicemails with absolutely NO RESPONSE. Resort, now 'managed' by Tricom, is rarely staffed, in disrepair and many personnel have been rude or inefficient.

I'd give Tricom a ZERO if I could. Tricom manages a timeshare in which I am an owner in. For three consecutive years, Tricom has botched my billing. They declare themselves a "leader"in the timeshare industry - however, their incompetence s glaring as basic accounting and applying payments to the correct account is too hard for this company to manage!

The representative Beatriz Molina at Tricom Management (maintenance fee department) in Anaheim, CA, is a very rude, nasty and disturbing individual. The lack of professionalism, courtesy and proper etiquette is displayed in her behavior. What a joke and embarrassment of an employee this company has representing them. So rude to owners. Tricom Management, please do better and value your owners/customers more by hiring better suited persons to represent your business. I'm disgusted at this point. In order to post, I had to actually click one star, but if I could, I would have not given any stars. A flat zero is what is deserved in my case.

No call back from Tricom after six, yes SIX, months of trying to get ahold of Derrick in charge of owner rentals. I have owned Jockey Club for twenty years. This is disgusting. This should be a ZERO STARS ( 0 ).

On the afternoon of 10/1, I booked a getaway for my husband and I for two nights at Berkshire Mountain Lodge, a property managed by Tricom. The very next morning I canceled the reservation, less than 24 hours after booking. I contacted the site I made the reservation through. They contacted Berkshire Mountain on my behalf but the resort via Tricom refused to refund my money. Worse yet, they refused to provide alternate days that my husband and I might be able to stay. Had I known Tricom would not refund my money I would not have canceled. I did them a favor by canceling because they proceeded to book the room out again (double their money). I would like Tricom and Berkshire Mountain Lodge to work with me instead of against me by providing alternate nights I might be able to stay with my h