The Vale Apartments and Townhomes

I am so confused by all the bad reviews on these apartments. Me and my husband moved in January of 2024 from some truly tremendously bad apartments to now this one at the vale and we love this place. We’ve been living here for almost a year now and the same people have been working in the office, since we’ve lived here. So I don’t understand why people are saying they are changing management. The staff in the office by the way are very nice and helpful all the time whenever we need them. Maintenance is top notch! We went from having no help from maintenance at our other apartment to these apartments where maintenance is on top of everything. I really do not have anything bad to say and after being here a year that is a good sign. I would and I know my husband would recommend these apartmen

I’m giving this place a 4 out of 5 because I do not want a bad review to reflect the current maintenance people and leasing representatives. The current people are amazing, care about the residents, and promptly work to fix any issues. Unfortunately, these apartments were so ill maintenanced before that we have had to deal with big issues and inconveniences. No air at one point during the summer, ceiling falling in, water being off during move in, electrical issues, filter being black during move in, etc. Luckily, the maintenance supervisor has given us a brand new water heater, AC condenser unit, brand new everything and does not short cut. Luckily, People after us will have better experience. Lease at your own discretion.

From the moment I moved in, it’s been nothing but a headache. I’ve been here for six months, and it’s literally situation after situation, problem after problem. The leasing agent didn’t give me the proper information I needed during my move-in. I asked to see another unit during my walk-through but promised that this was the one, and everything would be fixed. I decided to give it a try, and a month later, my AC went out. After that, my tub started to peel badly. I put service tickets in for someone to come out, and they did, but they just painted over the problem. After the fourth time, I just stopped putting tickets in because obviously, the company they are hiring cannot complete the job. Lastly, the lack of communication and empathy from the leasing during the storm was my last straw.

Hate it and hate that I ever moved here. They are liars. I was lied to during my move-in, lied to when asked about someone coming to fix my tub, fix my drawers, lied when the snowstorm hit, and they have vendors to lie as well. This is my second time staying here, and I can say that the maintenance is really good and gets the job done in a timely manner. That’s really the good/only thing about them. Oh, they were also okay with leaving a baby inside a potentially moldy apartment until the regional manager gave them different orders.

⭐⭐⭐⭐⭐ I had a great experience touring this apartment community. The property was clean and I had to ask and get a picture of the scents they use in office ( smelled amazing). The staff was pleasant and friendly. Will be applying today and definitely recommend.