The Merc at Moody and Main

My husband and I went to go and view the Merc over the weekend after obsessing over it for months. Beyond beautiful, it was everything we wanted. However, the service we received from the leasing officer downstairs completely put us off. She was not interested, had zero insight into the questions we were asking and just it genuinely felt like we were trying to convince her that the place was great- not the other way around. Because of this, we have decided not to move forward with the Merc. Is that is the service at the leasing office- what would the general service be likely? I wanted to be excited.

Avoid living here. The management sends you a notice of noise complaints about “heavy footsteps after 10 PM” even when you’re not even awake at that time. I’ve never felt so unfairly treated or insulted in my life. Instead of addressing residents respectfully and verifying facts, they jump straight to baseless accusations. This is not the kind of experience anyone deserves in their own home

The leasing office’s new staff member, Simeng, is rude and unhelpful. Both my wife and I have had unpleasant experiences interacting with her. She assists people reluctantly and even looks away at her screen while they’re talking to her. She also tends to reject any request that requires even a little bit of effort. For those considering this apartment:
Overall, the facilities in the apartments are new and well-maintained. The leasing office generally takes care of issues such as lost packages. However, if you're sensitive to noise, I would not recommend living here. The buildings literally shake when large trucks pass by, and garbage trucks occasionally arrive very early in the morning to wake everyone up.

My friend and I were interested in the apartment, so we scheduled a tour. The apartment itself didn’t have any major issues. However, the experience with the leasing office was disappointing. The staff member we spoke with was rude and unprofessional. She seemed to have difficulty understanding our questions and gave vague and unclear answers. When I tried to clarify, she appeared offended that I was asking again. Throughout the visit, she was quite impatient. It’s mental that any office would hire someone with such poor customer service skills.

Where to begin First of all, in October 2024, I signed a lease for 3255 for 750 square feet and it is not worth the price at all. I can hear someone sneeze on the sidewalk from my bedroom with all windows closed, that’s how thin the walls are. Secondly, it’s tonnssss of college students. People running up and down halls and stomping everywhere and nothing was done about it for weeks .. community manager “addressed it” yet it never stopped. Living here has been a rip off.. over 3k for such poor quality..I knew within one month I wouldn’t be renewing my lease. Most recently, community manager reached out because I answered the property survey negatively and said I wouldn’t be renewing. When he reached out to see if there was anything he could do, I asked him to please ensure my work orders