The Lumen

Update: I’ve now moved out and 1- not received my security deposit( as everyone says) and 2- received an email that I owe money that I do not owe, which when I emailed them back to ask about it, I got no response. We tried reaching out multiple times, left voice mails, and got no response. And I am now being contacted by a collection company. ???? This is crazy I don’t have time for this Initially I didn’t like the leasing office staff/office manager, but ever since Toni came on board and they changed the leasing staff everything has been 10/10. The building is always clean and safe, the concierge is always super friendly and helpful. If anything is broken (ex coffee machine last week) they’re always on top of it. Ever since Toni started there have been regular events on the 5th floor wit

When I decided to move into The Lumen, location was important because it’s very close to my work — but what truly made the difference was Tyler. I work in the luxury hospitality industry and have spent years working in high-end hotels, so I naturally pay attention to professionalism, presentation, and how people make you feel. From the very first interaction, Tyler delivered the same level of service I’m used to experiencing in five-star environments. Having lived internationally in places such as Dubai and Saudi Arabia — including some of the most luxurious residential communities in Dubai — I understand what true luxury living feels like. Tyler genuinely brings that same elevated standard and attention to detail here. She took the time to walk me through every available option, explain

Love our new management group under the leadership of Brittany and her staff. Cleanliness of building continues to improve and we love the events you plan for us, like the Super Bowl party, thank you and keep up the good work!

I lived at The Lumen for 2.5 years — including a full year in a 34th-floor penthouse — and I can say without hesitation: **this building is an absolute disaster** wrapped in a slick marketing pitch. For most of my tenancy, I leased *two units* and paid over **$6,000+/month** in rent, plus **$480/month** for two “secure” parking spaces in their underground garage. My vehicle was broken into twice, and management’s response was literally: *“Yeah, other people have said that too.”* That about sums up their attitude — complete apathy toward residents. The **EV chargers never worked**, not once in my entire time there. The **front desk concierge** that once gave the place some class has been replaced by a **third-party security company** whose guards stare at their phones more than they greet

I applied to this apartment back in June. I understand that the application fee is non-refundable, but the $200 admin fee is supposed to be refunded. On July 9, I informed them that I would not be moving in, and Laurie specifically told me the admin fee would be returned. It is now September 21, and I still have not received my refund. I’ve sent nearly ten emails and made multiple phone calls, but no one responds. When I mentioned taking this to an attorney or consumer protection, Laurie said “okay” and asked for my information again. But after that, I never heard back. At this point, I’m ready to take this to small claims court if they continue to ignore me. A simple refund check would have avoided all of this, but management clearly has no intention of doing the right thing. PS. Do no