The Hamptons At Town Center

The neighborhood has become completely unsafe. It is full of rats that chew on car wires, and the apartments are infested with cockroaches. Maintenance does not do their job; when you call them, they take more than a week to fix problems. Very poor service and an unsafe neighborhood. On Friday, January 2, there was a police raid due to neighbors selling drugs and using weapons. Look it up, the news is on the internet. Bus in Germantown, Maryland, Crystal Rock Drive.

Unprofessional conduct from staff member on 12/10/2025 at 10:21 AM: I’m writing to address the conduct of the woman who answered the phone at 10:21 AM on 12/10/2025. I called with a simple objective, get access to my online portal so I could pay my rent on time. Instead of assistance, I was met with immediate attitude and condescension. From the start, she responded with irritation, dismissiveness, and unprovoked sarcasm. She repeatedly mocked my understanding of the portal instructions, made comments about my technical skills, and even laughed while I was explaining what I was seeing on my screen, despite me staying calm and professional throughout the call. Ironically, throughout the interaction, she was the one who seemed unfamiliar with basic computer navigation, which made the conde

Hello. I'm contacting you through this channel because I've been waiting for a $250 refund for seven months, and it still hasn't arrived. I've been to your offices more than 15 times, and all they say is that it's coming. What a lack of professionalism! I need a response as soon as possible. I've emailed the person handling my case, Jordan, but he hasn't replied. What a lack of professionalism!

Negative-0 stars I cannot recommend living here. My apartment has been exposed to constant smoke for months, making it hard to breathe and causing health issues for me and my cat. Before that, I dealt with a rodent infestation that also went unresolved for far too long. There is also ongoing drug activity from a neighboring unit, including a past overdose incident right outside my window. Management has been slow to act on all of these serious safety concerns. Based on my experience, this is not a kid-friendly or single-woman-friendly place to live. The environment does not feel safe, and major health hazards are ignored instead of addressed.

Horrible experience! This apartment/condo is completely infested with cockroaches. Every time we request pest control, management falsely marks the service as “completed,” but no one ever comes to actually treat the problem. On top of that, we’ve been without air conditioning for days. When they finally came to “fix” it, they just painted over the mold inside the AC unit and put the box back, without restoring the system. The AC still doesn’t work, and now the apartment is filled with a strong mold smell. I suffer from allergies, and this situation is extremely harmful to my health. Management shows zero care or responsibility toward residents. I strongly advise against moving here. If you value health, comfort, and respect, STAY FAR AWAY FROM THIS PLACE.