The Armory at Sam Houston

TL;DR: The incompetency of management borders on malicious intent. It took them an entire semester to fix my broken washing machine. They only responded after I threatened not to renew. This is after the previous year where I had to go downstairs after waiting 3 days for my apartment to get hot water. No one came by in that time. When I spoke to the individual at the front desk, they seemed surprised that I even had a complaint despite placing it properly. Oh, and how could I forget that time that my father, my EMERGENCY CONTACT, was called at 3 in the morning with a false claim of me "throwing a party" (I and my roommate were asleep at the time) from the former resident of the suite below us? The resident known to make false claims? Staff claimed it wasn't them, which, if true, means S

I had such a great experience with Ophelia on the phone today. She was patient, attentive, and genuinely made me feel heard. It’s rare to find someone who takes the extra time to be both helpful and kind, and it made the whole interaction so much easier and more pleasant.

If I could give a lower rating I would. Do not let your college kids move into this complex. My daughter had a leak and reported it, they did nothing for about two weeks. It caused black mold in her unit. Apparently maintenance was not changing the filters and it caused the unit to freeze. They took 3 weeks to repair it and did a horrible job. My daughter was unable to stay in her apartment for 3 weeks. They would not credit us anything nor gave us any options. Then they decided to leave all the dirt and mess behind for us to clean. Upon move out they are now trying to charge us cleaning fees and etc. This place has been sold so many times and the new management just ignores emails and notes for them to call you. See all the pics. Also the manager hung up on me and said they

Very disappointed with their office people.. they keep stealing my daughter’s packages. Every single time my daughter has to pick up her items and they said they have not been delivered when the website says otherwise. This people are very unprofessional and rude! Do not recommended for this reason and many others issues.

Living here has been such a treat! The staff is always so nice to me and takes care of me and my roommates problems. I don’t know why the ratings are so low, I think people are just hating to hate. Everyone I have talked to about the property has loved it. The staff truly makes us residents feel welcomed and I greatly appreciate it!