Southwest Real Estate

I enjoyed staying at their Genesis Apartment location in Portales for the year and a half I was there. The management team was great when I needed to move out and always resolved issues when they happened!

I should’ve read the reviews before I rented from them. I had an issue with the ac/heater unit. I put a ticket in at the beginning of June for intermittent issues. 3 1/2 weeks later the temps were in the low 100s. Called them and they made an excuse saying the repairmen are really busy. Really 3 1/2 weeks later. Complete lies because I told them and the next day a repairman tried to contact me. After multiple calls and phone tags someone finally showed up and said they don’t work on wall units. He thought I had a central hearing and ac unit. Called them agency again. Then Robin said I’ll send someone out but needed my permission to have someone come check while I was out. I’m ok with that but why couldn’t they confirm that beforehand. After multiple calls and talking with Robin she said,

Don’t expect your deposit back. I suggest ANYONE ELSE. Best of luck. I should have heeded other reviews. Live and learn.

Horrible horrible experience altogether. If you see 45 Paseo Village listed to rent DO NOT RENT IT. Lived there for over 2 years and for 1.5 of those years the roof was completely destroyed and leaked buckets full of water every time it rained. The paint bubbled on the walls where it eventually ran down the sides of the living room. AC broke multiple times, washing machine leaks, and had to get our entire faucet replaced during our time there. Getting stuff fixed was pulling teeth. The rental property should be torn down. Absolutely not suitable for people to live in unless completely replaced at this point. I’d give it a lower rating if I could.

When you see/hear about those horror stories about horrible people to rent from, they’re about this place. They treat their tenants horribly and there work orders never get fulfilled. Pretty sure we had mold in our rented property as well due to the roof (that we put in work orders for) leaking every time it rained.